instead of using the software provided, try locating the video's in your computers directory thus using your phone like a USB stick, you will be able to copy and paste files to and from your phone-PC, just make sure of a few things
First -that the video's have been transfered from you phones internal memory to your phones external memory (memory card)
Second- very important, make sure you have set your phone to "mass storage" as oppose to "data services" in most phones this is found under "Settings" then "usb connections"
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